Guarantee

It is our responsibility to you to deliver living, healthy, correctly named plants to our customers.

If we don't live up to our responsibility, let us know right away, by email at (asiatica@nni.com) or leave a message at 717-938-8677. We deal with problems on a case by case basis; we might ask you to return the plant. If we don't hear about a problem right away, we might miss the opportunity to have the plant returned and keep it alive.

We do not guarantee that anyone will be successful growing our plants, because we cannot control the culture of the plant after we ship it. If you are not familiar with the needs of a plant that you want to order, please do some research or ask us for advice in advance. Some of our plants have highly specialized requirements, and a few challenge even experienced gardeners. Part of the gardening experience is learning by trial and error. Every gardener kills plants and we are no exception.

In any case, our responsibility is limited to the price of the plant. We will refund, replace, or issue credit for a future purchase at our discretion, depending on the circumstances. We want to have happy customers and we will do our best to find a fair solution when problems occur.